Customer Service , Guarantee & Refund Policy

Customer Service , Guarantee & Refund Policy

Customer Service

It is our goal to offer the highest level of customer service possible.
If the buyer is experiencing difficulties with service provided  we do offer customer support available at: alexa service support info

Our Guarantee, Refund Policy & Fees

By placing your order for Alexa rank optimization service you acknowledge ordering intangible goods, and that  there is no shipping address or shipping of any goods involved.
Unless you’ve subscribed to additional, rank monitoring services, we do not send any work reports and you are responsible for watching/tracking your own websites rank improvement.
Please visit Alexa.com for details regarding what Alexa rank is and how to check your websites current Alexa rank etc.

If you wish to stop the service, email us prior to the next scheduled payment.
You can cancel subscription at any time from your paypal panel.
Please visit Paypal.com for details regarding canceling subscriptions etc.

Once we process your order all sales are final and nonrefundable.
However, we will refund your payment if we fail to deliver purchased Global Rank.

Above Guarantee does not apply to:
1.  30 days purchases as it takes approx. 90 days to reach Global Rank.
2.  Canceled/failed subscriptions , unpaid invoices, service deactivated due to non payment*

In other words, we wont be able to guarantee  to maintain or reach selected Global rank if:
1. you stop paying for the service,
2. you fail to pay your invoice on time,
2. you cancel subscription,
3. your payment failed before the standard 90 days period.
4. service was deactivated due to non payment.

Note1: Failed subscriptions,cancelled subscriptions, service suspended due to non payment may lead to service interruption in which case service reactivation fee will apply ** .

Note2: We are not responsible for any damage, loss of income or business, etc., related to unpaid & suspended service.

Note3: We are not responsible for any damage, loss of income or business, etc., related to rank drop associated with Alexa algorithm updates .

* In the event that an established account  becomes delinquent , we may  continue providing a service.  Each day of such service is subject to a Late Fee calculated at 10% of  past due invoice on top of regular payment .

* In the event that your service was deactivated and/or subscription canceled due to non payment, service will be reactivated at the current rate plus any fees** that apply.

** Service reactivation fee of $10 or 10% of the invoice whichever is greater.

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